Privacy & Cookie statement


The personal information that CosmoQueen obtains about you will be treated in accordance with applicable laws and regulations, including the Personal Data Protection Act. CosmoQueen uses your data to deliver products to you, to contact you, to inform you about relevant products and services via the website and online mailings.


Our website uses functional and analytical cookies to improve the operation of our website and to adapt it to the wishes of the users. The website instructs the web browser that you use to view websites to store these cookies on your equipment.


This website uses Google Analytics to help analyze how users use the site. Information about your use of the website (without your IP address) will be transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how you use this website, to compile reports on website activity for CosmoQueen and to offer other services related to website activity and internet usage. Google may only provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Google will not combine your IP address with other data that Google has.


Social media such as Facebook, Instagram, LinkedIn and Twitter can be reached via this website if desired. These applications can also place cookies on your computer when they are used. However, we have no influence on this.


You can refuse the use of cookies by adjusting your settings in your browser. However, we point out that in that case you may not be able to use all the features of this website. By using this website you consent to the processing of the information in the manner and for the purposes as described above. By agreeing and continuing to the website by clicking the button below, you agree to the aforementioned use of cookies and personal data.


More information about the processing of personal data and the use of cookies can be found in our privacy statement.


In this privacy statement we inform you about the processing of your personal data when using our website and when you place an order in our online shop.

Personal data is data relating to an identified or identifiable person. This includes, in particular, data that can be used to identify you, such as your name, your telephone number, your address or e-mail address. Statistical data that we collect, for example when you visit our website, and that cannot be traced back to you, do not fall under the concept of personal data.

1. Responsible body and contact details

The responsible body within the meaning of the European General Data Protection Regulation (“GDPR”) is

CosmoQueen foundation

Vlierberg 20

3755 BS Eemnes

The Netherlands

("CosmoQueen", "we" or "us")


2. Data protection officer

If you have any questions or requests regarding the protection of your data, please contact the e-mail address above.

3. Contract handling and contact

3.1 Your order resp. purchasing data

If you order from us in the online shop or via the order hotline by telephone or purchase something from our branches, your order and / or purchase data will be collected by us. Order or purchase data include:

  • Your first and last name;

  • Your email address;

  • your delivery and billing address;

  • your order number;

  • your order status, for example “shipped” or “returned”;

  • your payment status.

Optional information such as telephone number is possible, so that we can contact you in this way if you have any questions. We process your data to be able to process your order, to send your order and, if applicable, to handle returns, complaints and warranty cases.

The legal basis for the aforementioned data processing is Article 6 paragraph 1 sub b GDPR.

3.2 Contact

You can contact us in various ways, for example via the contact form and via e-mail. In this regard, we only process your data in order to communicate with you.

The legal basis for the aforementioned data processing is Article 6 paragraph 1 sub b GDPR.

The data we collect when using the contact form is automatically deleted after your request has been fully processed, unless we still need your request to comply with contractual or legal obligations (“Storage period”).

3.3 Payment details

We offer you the payment methods that are often used in online trade. These are: IDeal, credit / debit card and invoice. Depending on the payment method you choose when ordering, we transfer the payment data collected for that purpose to the credit institution responsible for the payment and, if applicable, to the payment service providers engaged by us to process the payments. Without these payment data and payment service providers, processing of payments and settlement of contracts is not possible.

The legal basis for the aforementioned data processing is Article 6 paragraph 1 sub b GDPR.

4. Newsletters

You can sign up for our newsletters in which we will keep you regularly informed of our new products and promotions.

We use the so-called opt-in procedure to register our newsletters. This means that we only send you newsletters by e-mail if you have registered for this via our website or have registered for this at our event. Once you have confirmed that you wish to receive the newsletter, we will store your e-mail address, the time of registration and the IP address used for registration until you unsubscribe. The sole purpose of the storage is to send you the newsletters and to be able to prove your registration. You can unsubscribe from the newsletter at any time. In every newsletter you can unsubscribe via a link. A message to the contact details mentioned above or in the newsletter (e.g. by e-mail or letter) is of course also sufficient.

The legal basis for the aforementioned data processing is Article 6 paragraph 1 sub a GDPR.

In our newsletter we use market-based technologies with which the interaction with the newsletter can be measured (e.g. opening the e-mail, links clicked). For general statistical analyzes and for optimization and further development of our content and communication with the customer, the data is pseudonymised by us. This is done with the help of small graphic elements integrated into the messages (so-called pixels). The data is only collected pseudonymised, so the IDs are not linked to your other personal data and can never be traced back to you directly.

The legal basis for the aforementioned data processing is Article 6 (1) f GDPR and is based on the above-described legitimate interest.

If you do not want your usage behavior to be analyzed, you can unsubscribe from the newsletter (see below) or disable the graphics in your e-mail program by default. For more information, refer to the Microsoft Outlook and Mozilla Thunderbird manual. Through our newsletter we want to share content that is as relevant as possible to our customers and better understand what readers are actually interested in. The data about the interaction with our newsletters are stored pseudonymously for 6 months and then completely anonymized.

5. Website

5.1 Use of the website

Whenever you use our website, we collect the data that your browser automatically sends to enable you to visit the website. These are in particular:

  • date and time of the request

  • address of the accessed website and the requesting website

  • data about the browser used, the operating system and technical information of your equipment

The data processing is necessary to enable a visit to the website and to guarantee the permanent functionality and security of our systems. In addition, the aforementioned data is temporarily stored in internal log files for the aforementioned purposes to compile statistics on the use of our website, in order to further develop our website with regard to the usage patterns of our visitors (e.g. if the number of mobile devices increases with which the pages are called up) and for general administrative maintenance of our website.

The legal basis for the aforementioned data processing is Article 6 paragraph 1 sub b GDPR.

We cannot directly trace the information stored in Google Analytics to persons. The log files are not stored longer than necessary.

6. Cookies and Similar Technologies

6.1 Use of own cookies

Some of our services require us to use so-called cookies. A cookie is a small text file that is stored by the browser on your device. Cookies are not used to run programs or download viruses to your computer. The main purpose of our own cookies is to be able to make you a tailor-made offer and to design the use of our services as efficiently as possible.

In particular, we use our own cookies:

  • for login authentication;

  • for distributing work between multiple computers (load balancing);

  • to save your language settings;

  • to indicate that information placed on our website has been shown to you, so that it will not be displayed again on a subsequent visit to the website.

The legal basis for the aforementioned data processing is Article 6 (1) f GDPR and is based on our legitimate interest. We want to make the use of our website more user-friendly for you and tailored to your preferences.

In addition, we also use cookies and similar technologies (e.g. web beacons) from partners for analysis and marketing purposes. This is discussed in more detail in the paragraphs below.

6.2 Analysis and advertising measures

To improve our website, we use cookies and similar technologies (e.g. web beacons) to statistically record and analyze general usage behavior based on access data as well as for advertising purposes.

The legal basis for the aforementioned data processing is Article 6 (1) f GDPR and is based on our legitimate interest in a need-based design and continuous optimization of our website and our legitimate interest in offering you personalized advertising.

The data collected is in particular:

  • date and time of access;

  • identification number of a cookie;

  • identification code for mobile devices;

  • technical data about the browser and the operating system.

However, the collected data is only stored pseudonymised so that it cannot be directly traced back to specific persons.

In the following descriptions of the technologies we use, you will find information about the objection options with regard to our analysis and advertising measures by means of a so-called opt-out cookie. Please note that after deletion of all cookies in your browser or when later using another browser and / or profile, an opt-out cookie must be set again.

The following section provides a more detailed explanation of these technologies and the providers engaged for them.

6.2.1 Google

Our website uses services and technologies from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). If personal data is transferred to the US, Google has declared that the provisions of the EU-US Privacy Shield apply to it.

More information can be found in Google's privacy statement . In particular, the following services and technologies are used by us: Google Analytics

Our website uses Google Analytics. Google Analytics uses cookies and similar technologies to analyze and improve our website based on your user behavior. The data generated in this context can be transferred by Google to a server in the USA for analysis and storage there. However, your IP address will be shortened before the usage statistics are analyzed, so that this data cannot be traced back to you. Google Analytics has therefore been extended on our website with the code “anonymizeIP” to guarantee the anonymous collection of IP addresses.

Google will process this data collected by cookies to analyze your use of the website, to compile reports for the owners of the websites regarding the activities on the website and to provide other services related to the use of the website. website and the internet.

You can configure your browser to refuse cookies as shown above, or you can prevent the collection of cookie-generated data about your use of this website and the processing of this data by Google by downloading and installing the data provided by Google browser add-on . This prevents Google Analytics from collecting data within this website in the future (the opt-out only works in the browser and only for this domain).

7. Social Media

7.1 Facebook, Instagram and LinkedIn

The links on our website to the social media sites Facebook, Instagram and LinkedIn mean that our company is also visible to the relevant provider. If you do not have your own account with the provider or if you are not logged in with them, no personal data will be passed on when you visit the provider's website via our link.

You can find more information about this in the privacy statement of Facebook, and in the privacy statement of Instagram and in the privacy statements of LinkedIn.

8. Recipients of the data

In principle, the data collected by us will only be passed on if:

  • you have explicitly given your consent for this in accordance with Article 6 (1) a GDPR;

  • a transfer in accordance with Article 6 (1) f GDPR is necessary for the establishment, exercise or defense of legal claims and there is no reason to believe that you have an overriding legitimate interest in not passing on your data;

  • we are legally obliged to pass on your data in accordance with Article 6 paragraph 1 c GDPR; or

  • this is permitted by law and is required in accordance with Article 6 (1) b GDPR for the handling of your contractual relationships or for the implementation of pre-contractual measures taken at your request.

Part of the data processing can be carried out by our service providers. In addition to the service providers mentioned in this privacy policy, these may in particular be: computer centers where our website and databases are stored, IT companies that maintain our systems, consultancies, suppliers, forwarders and postal companies. If we pass on data to service providers, they may only use this data for the performance of their tasks and in accordance with the privacy statements indicated by them.

In addition, transfers may take place in connection with governmental requests, court orders and legal process as necessary for prosecution or enforcement.

9. Storage period

In principle, we only store personal data for as long as is necessary to comply with those contractual or legal obligations for which we have collected the data. After that, the data will be deleted immediately by us, unless we require the data up to the end of the statutory limitation period as evidence for civil claims or due to legal retention obligations.

10. Your Rights

You have the following legal data protection rights in accordance with the respective legal requirements:

  • right of access (Article 15 GDPR, § 34 BDSG)

  • right to erasure (Article 17 GDPR, § 35 BDSG)

  • right to rectification (Article 16 GDPR, § 34 BDSG)

  • right to restriction of processing (Article 18 GDPR)

  • right to data portability (Article 20 GDPR)

To assert your rights described here, you can contact us at any time via our e-mail address.

You also have the right to lodge a complaint with our data protection supervisory authority. You can assert this right with a supervisory authority in the Member State where you usually reside, have your place of work or where the alleged infringement was committed.

11. Right of withdrawal and objection

In accordance with Article 7 (3) GDPR, you have the right to withdraw your consent at any time. This means that we will not continue to process data based on this consent in the future. Withdrawing consent does not affect the lawfulness of the processing carried out on the basis of the consent valid before the withdrawal.

Insofar as we process your data on the basis of legitimate interests in accordance with Article 6 (1) lit.f GDPR, you have the right to object to the processing of your data in accordance with Article 21 GDPR if there are reasons arising from your special situation or if the objection is directed against direct marketing. In the latter case, you have a general right to object, which we will respect without stating reasons.

12. Website security
All access to your personal data in the customer area and at the check out is sent using SSL encryption (HTTPS).

13. Changes to privacy statement

This privacy statement is updated from time to time, for example when we update our website or if legal requirements change.

© CosmoQueen - July 6, 2020